Over the last few weeks we have been trialing a new helpdesk with a few customers. The results have been very positive and we can already see great benefit in moving to this new platform. Customers will be able to raise support logs simply by sending emails to a new helpdesk email address thus eliminating the need to log onto our support desk webpage and fill in forms. The tracking and reporting features of the new helpdesk will help us to ensure the issue is directed to the right person swiftly and that if a log is not acted on internal reminders are automatically sent out to team members.

Additionally we are introducing a new direct telephone number specifically for customers to reach the support team.

The release date for the new system should be known quite soon. Currently we are evaluating the best method of switching over whilst minimizing any disruption that may be caused.