Our dedicated helpdesk team are here to help
Access the helpdesk
 
 
 
Abaca Systems Helpdesk
We operate an internet based ticketing system, backed by a dedicated helpdesk team. The support department is available during UK working hours, and is assisted by our 24 hour live monitoring systems. Each ticket is reviewed and assigned according to subject and priority. Critical issues, however, can be reported directly by telephone. We provide out of hours support by prior arrangement.
 
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Support Department
Our support department is staffed by our dedicated employees who draw on their own personal experiences from accounting, manufacturing and technical background to provide a swift solution to any helpdesk ticket. Second line assistance can be provided by our accounting, implementation and development teams when this is required.
Access the helpdesk
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Remote Desktop Support
In order for our helpdesk employees to assist in you in resolving your query, they may request access to your desktop screen so they can demonstrate or investigate a particular problem. In order to do this they may ask you to run our Remote Desktop Application which will grant them access to your desktop screen. This can only be done with your permission and does not allow any permanent access to your desktop.
Remote desktop support
support-team-17262.jpg
 
Support Department
Our support department is staffed by our dedicated employees who draw on their own personal experiences from accounting, manufacturing and technical background to provide a swift solution to any helpdesk ticket. Second line assistance can be provided by our accounting, implementation and development teams when this is required.
Access the helpdesk
 
jason-nathan-30620.jpg
 
Remote Desktop Support
In order for our helpdesk employees to assist in you in resolving your query, they may request access to your desktop screen so they can demonstrate or investigate a particular problem. In order to do this they may ask you to run our Remote Desktop Application which will grant them access to your desktop screen. This can only be done with your permission and does not allow any permanent access to your desktop.
Remote desktop support
 
 
What our customers say
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Donald Mclaren
Director - McLaren Packaging
 
The main advantage is not the software but the knowledgeable and capable support staff. Their industry background and ability to speak our language and understand our needs, as well as our challenges, is priceless.
Brennon Govender
Group ICT & EA - Corruseal Group
 
Abaca Systems Support Staff are a team of highly skilled professionals who are extremely knowledgeable and always willing to go the extra mile to assist the customer. They are truly an amazing team to work with a value adding and strategic partner who has the ability to make changes and adapt quickly especially in a high pace manufacturing environment as Corruseal
Ben Tupman
Managing Director - Westbury Packaging
 
The team at Abaca continue to work side by side with us ensuring we make the most of the features available within the software. Updates and improvements continue to come thick and fast and the helpdesk has a response rate that means any issues are very quickly resolved, whether technical or training needs. We can’t recommend the offering from Abaca highly enough.
John Watson
Managing Director - Cumberland Packaging
 
We are delighted with our software support from Abaca Systems which apart from the extremely responsive help desk which keeps us up-to-date with all our logs and issues they always seem to go the extra mile with recommendations and solution’s rather than just reporting that the system cannot do this.
Sally Bainbridge
Commercial Director - Smurfit Kappa Beacon
 
We have had the Abaca system installed in our business for 18 years now and during all of that time the helpdesk experience has been BRILLIANT. They always respond quickly, more often than not, with an immediate fix to my problem. Anything that cannot be fixed immediately is always scheduled and completed on time if not early. The team are very approachable and easy to communicate with.